TERMS & CONDITIONS
The following terms and conditions apply to orders processed and shipped by Brewbuild
We endeavour to process all orders on the day they are received. Any problems with an order will normally be notified by email. If, for any reason we are unable to fulfil your order we will email you for instructions and offer a refund if you require. Items are normally marked on the web site if they are out of stock but occasionally a run on a particular item can mean that stock is depleted before the website is updated.
All orders are shipped either the same or next business day by Fastways couriers. In order to offer a fixed shipping cost we subsidise larger orders as far as the freight cost goes. All orders under $50 are charged freight, all orders over $50 are sent freight free. (except brew kettles) To simply freight costs we charge North Island freight at $6 and South Island freight at $7.50 for all orders under $50. A subsidised freight rate is charged on all brew kettles and mash tuns.
PICK UP - we offer a pick up facility for Auckland customer from our business in East Tamaki. Please note that this is not a retail shop and is only available for pick up. All order are also despatched by courier from these premises. Orders will be available for pick up next working day.
We are happy to exchange or refund any item which does not meet the quality standards you expect. Please email us with any problem before returning items. Please note that while we are happy to exchange wrongly ordered items it is the clients responsibility to pay for the freight costs to ship replacement items and to return the original items. Any item found to be faulty will be replaced and shipped free of charge. Items returned must be in the same condition as supplied.